Complaints handler

Complaints Handler Based in Hinckley 5 days a week on site Paying £26k - £28k DOE We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managing workflow tasks accurately and within agreed timescales Working towards collection, outbound call and Direct Debit targets About You Minimum of 2 years' experience within complaints handling or a similar role Confident communicator with strong telephone skills Positive, resilient and target driven Strong negotiation and problem-solving abilities Able to work effectively in a fast-paced environment Good attention to detail and organisational skills 51701CHR INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position