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Key Responsibilities
* Reassessing Client Needs and Expectations
* Conduct regular evaluations of client requirements, service delivery performance, and changing operational needs.
* Benchmark service levels, identify gaps, and implement improvements that align with client objectives and industry best practice.
* Develop account-specific reinvigoration plans to ensure a modern, efficient, and client-aligned service model.
* Workforce Optimization and Engagement
* Review staffing structures, labour allocation, and productivity metrics to ensure an efficient and motivated workforce.
* Promote colleague engagement, wellbeing, and retention across all sites.
* Ensure workforce deployment aligns with contractual obligations and operational demands.
* Service Innovation and Modernization
* Introduce new technologies, equipment, methodologies, and service enhancements across the portfolio.
* Lead efficiency reviews and identify opportunities to modernize cleaning processes and FM delivery.
* Support continuous improvement initiatives and contract innovation projects.
* Quality Assurance and Performance Enhancement
* Implement robust quality inspection regimes, audits, and performance reviews.
* Drive improvements in cleaning standards, statutory checks, productivity, and site compliance.
* Analyse quality and performance metrics, implementing corrective action plans as required.
* Strengthening Client Relationship Management
* Act as the key escalation point for all client matters.
* Lead site meetings, contract reviews, and performance discussions.
* Manage contract changes, ad-hoc requests, site closures or additions, and ongoing service improvements.
* Complete client surveys and action follow-ups to enhance satisfaction and retention.
* Risk Reassessment and Compliance Alignment
* Oversee RAMS reviews, H&S documentation compliance, and incident/near-miss management.
* Ensure adherence to statutory, insurance, environmental, and policy requirements.
* Maintain fully compliant site documentation and operational risk registers.
* Embedding Sustainability and CSR Alignment
* Incorporate environmentally conscious products, waste reduction initiatives, and sustainable methods into service delivery.
* Ensure alignment with client and company CSR objectives and reporting requirements.
* Communication Strategy
* Communicate strategic initiatives, operational changes, and innovation programmes to clients and internal teams.
* Ensure all stakeholders understand the aims, benefits, and operational requirements of improvement plans
Operational And Commercial Responsibilities
Financial Management
* Review and manage Contract/Site/Division P&L performance.
* Monitor wage vs. revenue alignment and labour efficiency.
* Reconcile purchase orders (PO) and work orders (WO) across all sites.
* Conduct annual contract uplifts and financial reviews.
* Produce quotations for: - Internal extra works - External/bought‑in services - Additional consumables or materials
* Complete reconciliation of consumable and material supply vs. billed usage.
Client Engagement Activities
* Lead site and contract meetings, ensuring actions are recorded and completed.
* Respond to ad-hoc client requests, queries, and escalations.
* Manage contract innovation, continuous improvement projects, and efficiency reviews.
* Coordinate site closures, new site mobilisations, and contract variations.
Equipment Management
* Conduct statutory and quality checks across all equipment.
* Ensure equipment levels, condition, and usage align with contractual obligations.
Reporting & Performance Monitoring
* Deliver accurate site-level reports (quality, attendance, H&S, etc).
* Produce consolidated contract reports (financial, performance scorecards, KPIs).
Health & Safety
* Oversee RAMS creation, review, and implementation.
* Ensure full site documentation compliance (permits, manuals, H&S files).
* Manage near‑miss and incident investigations.
* Ensure PAT testing and all statutory compliance activities are completed.
* Conduct regular compliance reviews across insurance, policy, and environmental requirements.
Training & Development
* Deliver or coordinate induction, health & safety, and values training.
* Provide training for cleaning tasks, equipment use, and site‑specific methods.
* Maintain training on SOPs, assignment instructions, and management development.
People Management
* Manage employee relations issues (grievances, disciplinaries, queries).
* Support recruitment and onboarding processes.
* Conduct performance reviews and ongoing team development.
Site Requirements Management
* Maintain site packs and documentation.
* Review consumables, materials, PPE, and uniform needs.
* Ensure work schedules and methodologies are accurate and up to date.
Periodical Works
* Plan periodical cleaning schedules.
* Oversee completion of internal window cleaning and other planned periodic tasks.
* Review and adjust periodic schedules as required.
Experience & Skills Required
* Significant experience managing national or multi‑site FM cleaning contracts.
* Strong financial acumen with experience overseeing P&L, reconciliations, and contract uplift processes.
* Proven stakeholder management and client relationship skills at a senior level.
* Excellent knowledge of cleaning operations, equipment, methodologies, and FM compliance requirements.
* Strong leadership skills with experience managing remote teams.
* Competency in reporting, data analysis, and performance improvement.
* High standards of written and verbal communication.
Location
Covering sites in Hull, Derby, Nottingham, & Slough
Salary
Up to £45,000
Benefits
Car allowance, all business mileage paid at a rate of 25p per mile, & IT equipment
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