Savills West Thurrock, England, United Kingdom
Soft Services Manager
Savills West Thurrock, England, United Kingdom
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This range is provided by Savills. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Shopping Centre & Mixed-Use Destination Recruitment Expert 07458 142 899
Working Pattern: Full-time, 5 days out of 7 (includes duty management one weekend per month)
Lakeside is levelling up — and this is your chance to join the transformation. With £50m investment on the way, a brand-new leasing strategy, and bold ambitions to become a top 5 UK shopping destination, Lakeside is redefining retail and leisure in the UK.
As Soft Services Manager, you’ll lead the teams that shape the daily experience of over 20 million annual visitors.
* Leading large multi-disciplinary teams across cleaning, security, waste, and customer-facing operations
* Ensuring first-class service delivery through contractors and in-house staff
* Driving innovation, sustainability, and continuous improvement
* Managing budgets, KPIs, audits, and high-impact service contracts
* Acting as Silver Command in major incidents and ensuring all compliance measures are met
* Championing a “Best in Class” visitor experience from car park to centre court
* People-focused leaders from hospitality, retail or leisure sectors ready for something new
* Experience in soft services, FM, or guest-facing operations
* Strong communicator and motivator who thrives in fast-paced environments
* Operationally sharp with an eye for detail and team development
* Confident in compliance, incident response, and safety standards
This is a unique opportunity to take on a brand-new role, shape the guest experience at one of the UK’s most iconic centres, and grow with a business committed to ambition, reinvention, and excellence.
Ready to lead the change at Lakeside?
Apply now and help shape the future of this super-regional retail & leisure destination.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Real Estate, Retail, and Hospitality
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