Job Description
Customer Design Support Coordinator
Ripley
£27,000 - £30,000 DOE + Bonus
Are you an organised, detail-driven professional with strong customer service experience and the ability to work confidently with CAD? This is an exciting opportunity to join a busy manufacturing environment where you will manage the end-to-end customer order journey while also supporting customers through accurate and timely CAD drawing preparation.
Description of the role:
1. Deliver exceptional customer service to an assigned customer base, managing all aspects of their orders from enquiry through to delivery.
2. Process customer orders accurately and provide timely updates throughout the order lifecycle.
3. Prepare quotations, proforma invoices, debit/credit notes, samples, and project registrations.
4. Maintain CRM systems and ensure all customer information is current and accurate.
5. Handle customer complaints and returns efficiently and professionally.
6. Produce customer drawing presentations using CAD software as required.
7. Liaise with Supply Chain and third parties to coordinate deliveries and resolve any late or failed delivery issues.
8. Work cross-functionally with manufacturing sites to support product availability and demand planning.
9. Identify opportunities to upsell, suggest alternatives, and enhance customer satisfact...