A prominent retail company in the UK is seeking a Senior Service Operations Manager to lead the Service Operations team, ensuring high service quality and operational excellence. Responsibilities include managing the Service Desk, enhancing service delivery through ITIL practices, and fostering relationships with stakeholders. The ideal candidate excels in problem-solving, communication, and has strong team leadership skills. This role demands a proactive approach to service improvements, ensuring a high-performing operational environment. #J-18808-Ljbffr