Customer Operations Administrator
Start Date: 18th May
Sunderland
37 hours per week
Salary:£13.48 per hour
We are recruiting a Customer Operations Administrator, Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role. In this position, you will support customers with a variety of queries while delivering an exceptional level of service.
Our client prides themselves on creating a workplace where people feel valued, supported, and part of a team
✔ What We’re Looking For
Strong customer service skills
Confidence handling both inbound and outbound calls
Good IT literacy, including Microsoft Office
Excellent communication and organisational skills
Previous customer service experience (not necessarily within a call centre
🔑 Key Responsibilities
Accurately input and update customer data within internal systems
Maintain records and ensure all information is up to date
Support general administrative tasks across the team
Deliver an excellent customer experience in line with the company’s Quality Framework
Act as the first point of contact via telephone, email, SMS, and social media
Take ownership of enquiries and complaints, using initiative to find effective solutions
Update internal systems accurately to ensure smooth customer journeys
Work closely with internal teams and external partners to provide a seamless service
Benefits
Free parking available
Excellent transport links
Temporary to permanent opportunity
Excellent training and development
Candidates must be fully flexible
If this sounds like the role for you, apply now and we’ll be in touch to discuss the opportunity further. For more information, Feel free to call us on (phone number removed) for more information