Overview
These are exciting times at ARAG, as weve been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office.
As a Legal Advice Paralegal, you will provide a professional Legal Advice service to both commercial and personal customers. You will handle queries from customers on a range of legal areas, establish the facts of their legal issues, provide advice on the applicable law, and outline the legal and/or practical options available, while reviewing sources of funding and alternative resolution solutions.
Responsibilities
* Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met or exceeded.
* Ensuring customers are aware of any funding opportunities or benefits that may be available through their Legal Expenses Insurance product or private funding.
* Communicating to customers in a clear, concise and honest manner while remaining sensitive and empathic to our customers and business partners needs.
* Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
* Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.
Qualifications
* You are a highly motivated Law Graduate (Legal Executive, LPC, BVC, or LLB) with a genuine passion for customer outcomes.
* You have a post‑graduate legal qualification and/or some relevant legal work experience.
* You possess sound practical knowledge of areas of law such as Employment, Property, Consumer Law, and an ability to learn and advise on other matters including Family, Wills & Probate, Landlord & Tenant and Commercial Law.
* You demonstrate an exceptional telephone manner with honesty, empathy, and sensitivity when dealing with customers.
* You can work well as part of a team with a collaborative, customer‑focused approach.
* You have strong negotiation, analytical, methodical, and proactive problem‑solving skills.
* You are resilient and motivated to deliver high‑quality performance in a busy, fast‑paced environment.
Benefits & Opportunities
* Option to join our Sports & Social Club, offering discounted events such as theatre visits and shopping trips.
* Hybrid working arrangement after the initial training period.
* Generous remuneration and an attractive benefits package that includes:
* 26 days holiday, with the option to purchase up to 5 additional days.
* Company Pension Scheme with optional increased contributions.
* Group Income Protection for all employees.
* Group Legal Protection for all employees.
* European Motor Assistance and Home Emergency Assistance.
* Health Cash Plan.
* Access to the Employee Discounts Hub, offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
About ARAG UK
ARAG UK helps businesses and individuals gain access to justice, with a founding principle to enable everyone—not just those who can afford it—to assert their legal rights. We provide legal services primarily through our Legal Expenses Insurance products, handling litigated cases in areas such as Personal Injury, Litigation & Dispute Management, Employment, and Business & Commercial. Our focus is on delivering high‑quality, accessible, and affordable legal solutions.
Professional Development
We are committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX). You will receive full training and ongoing support to develop your legal knowledge and career progression within a high‑energy, inclusive culture that places customers at the heart of everything we do.
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