An exciting opportunity for talented, tenacious individuals looking to join our team and take lead in creating world-class services in the Prison and Probation environment. Conducting Service Discovery to identify and deliver high-quality, user-centred products that positively impact the lives of offenders, prison staff and society as a whole.
Region Yorkshire and the Humber
Organisation the work is for National Offender Management Service (NOMS)
Job Description
About the work
Who the specialist will work with
We're building a team of around 70 experts in Web Development, Design and User Research. This is a brilliant opportunity to be part of a growing team from its nascent stage and play an active and continued role in the strategic development of both the team and the studio approaches. Immediate team: Service design team of a Technical Architect, User Researcher and Service Manager (Sheffield). Wider Service Area team: Service design team working across up to 3 Product Delivery Teams (Sheffield). Community of designers and Head of User Experience (Sheffield), plus wider MOJ design community and cross-government design community.
What the specialist will work on
The Digital Studio is planned to deliver, over the next 5 years, modern and mobile technology products quickly, responsively and flexibly. Our aim is to reduce re-offending by introducing products that reduce violence, self-harm and improve employability and offender-family relationships. This role includes - 1. Leading Service Mapping of the Prison and Probation Service to build a picture of the system and identify the actors, opportunities and scope for service improvements 2. Lead Discovery work to inform the development of new products to reduce re-offending 3. Lead on the development of Service Design and User Experience practices across the programme
Work setup
Address where the work will take place Furnace Hill, Sheffield & St James' Park, London
Working arrangements
The role includes travel across the UK to conduct research in prisons and probation offices. When not engaged in off-site research, you will be working on-site in Sheffield and London, with at least 2-3 days per week based in Sheffield, so as to have face to face engagement with the rest of the team. There is a £5,000 limit on travel expenses. Expenses will only be covered for research trips/meetings outside of Sheffield. Travel between Sheffield and the Supplier's location is not covered.
Security clearance Basic Clearance is required.
Qualifications
Skills and experience
Essential skills and experience
* 7+ years experience as a practicing designer
* In-depth understanding of user-centred design principles and tools
* A deep understanding and experience of visual design, interaction design, content design, and service design.
* Confident sketching and prototype on paper and in HTML
* Confident writing user-centric interfaces
* Lead a workshop
* Know how the internet works: confident in understanding the capabilities of independent web applications in delivering a cohesive service
* Worked extensively with user researcher and know how to interpret user research into actions
* Self-motivated, detail-oriented, and able to manage multiple priorities simultaneously
* Demonstrable 5+ years experience working effectively with cross-disciplinary teams (with Research, Design, Software, Content and Product team members)
* Demonstrable 5+ years experience ensuring that appropriate user research and strategic level design thinking is intrinsic to making design decisions
* Demonstrable 5+ years experience planning and building digital products
* Proven experience of stakeholder management, with strong negotiation skills at very senior levels
* Experience leading (defining scope, approach and carrying out delivery of) end to end service transformation work, using user-centred, agile approaches
Nice-to-have skills and experience
* Previous experience of leading mixed teams of designers and researchers
Additional Information
All your information will be kept confidential according to EEO guidelines.
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