Job Summary
Brentford Family Practice is looking to appoint an experienced, enthusiastic, and highly organised Reception Manager to join our friendly and supportive team.
We are a well-established GP surgery serving nearly 7,000 patients, with high QOF achievement and a strong commitment to teamwork, staff wellbeing, and delivering excellent patient care.
This is an exciting opportunity for a confident and motivated individual to lead our reception team and ensure the smooth running of all front-line patient services.
Main Duties of the Job
The Reception Manager will be responsible for the day-to-day supervision and support of the reception team, ensuring high standards of patient service and practice efficiency.
Key duties include:
· Managing and supporting the reception team on a daily basis
· Ensuring the smooth running of patient-facing services, including appointment systems and patient enquiries
· Overseeing reception workflows and contributing to improvements in patient access
· Supporting administrative functions across the wider practice team
· Handling patient concerns, complaints, and feedback appropriately
· Maintaining compliance with NHS guidance, practice policies, and information governance standards
· Contributing to service improvement initiatives and maintaining high standards of care
Person Specification
Essential
· Previous experience working in a GP practice or healthcare setting
· Strong leadership and organisational skills
· Excellent communication and interpersonal abilities
· Ability to remain calm and effective under pressure in a busy environment
· Commitment to patient-centred care and collaborative teamwork
· Good IT skills (experience with clinical systems such as SystmOne is desirable)
What We Offer
· Supportive and welcoming practice environment
· Opportunity to develop leadership experience within primary care
· Strong focus on staff wellbeing and teamwork
· Competitive hourly rate of £15.00 per hour
Job Type: Full-time
Pay: £13.00-£15.00 per hour
Expected hours: 37.5 per week
Work Location: In person