Overview
Cairn is seeking a dedicated Housing Officer to provide an excellent Tenancy Management Service to our tenants and customers. Deliver a housing management service including allocations and void management to maximise income and sustain tenancies. Advise action on issues surrounding anti-social behaviour & estates.
Key Responsibilities
* To deliver housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
* Lead & deliver all actions relating to anti social behaviour/allocations/rent arrears in line with our policies and procedures to deliver an effective housing management service and preserving our income.
* Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
* Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
* Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
* Perform effective data management to enable accurate reporting and monitoring.
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