Application support engineer

Job Description

Application Support Engineer

ERP - SQL - WMS

We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms.

This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies.

The Role

As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements.

Key responsibilities include:

• Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms.
• Troubleshooting business system and application issues.
• Supporting ecommerce stores and customer enquiries.
• Investigating and resolving data-related issues using SQL/TSQL.
• Raising and managing support tickets with third-party vendors.
• Performing QA testing for system updates and new developments.
• Documenting issues, resolutions, and support procedures.
• Assisting with IT and business systems projects.
• Supporting integrations and associated business systems.

About You

We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service.

Essential Skills & Experience:

• Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications.
• Strong troubleshooting and analytical skills.
• Knowledge of databases and database relationships.
• Working knowledge of SQL/TSQL.
• Excellent communication and organisational skills.
• Ability to manage workload effectively and work independently when required.

Desirable Experience:

• Magento or ecommerce platform support.
• SQL Server Administration.
• RESTful Web Services and cXML.
• Finance systems.
• Software testing and QA activities.
• Understanding of quote-to-invoice business processes.

What's on Offer?

• Hybrid working environment.
• Exposure to a wide range of business-critical technologies.
• Opportunities to work on exciting IT and business systems projects.
• Ongoing learning and professional development.
• Collaborative and supportive team environment.

If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!