One of the UK's largest Property Management companies, Residential Management Group are currently recruiting for a Credit controller to join our team. This is a fantastic opportunity for a strong administrator who thrives in a fast-paced environment and is looking to develop their career within a well-established organisation.
Where will I be working?
This is a full-time office based role working at our offices in Hoddesdon (EN11 0DR)
This role is office based, 5 days per week with a normal working day of 8am to 4pm
Key Responsibilities:
1. Support the Debt Recovery Team Leader in delivering efficient services to Back Office and Property Managers.
2. Manage relationships with Property Managers and schedule quarterly review meetings.
3. Analyse and resolve operational issues to minimise business impact.
4. Produce reports to identify trends, potential problems, and opportunities for performance improvement.
5. Assist in developing and maintaining procedures and systems to support operational delivery.
6. Resolve customer queries escalated from Property Managers and external debt collection solicitors.
7. Provide support to other teams and managers as required.
What We're Looking For:
8. Strong administrative skills with excellent attention to detail.
9. Previous experience in Credit Control or Debt Recovery is highly advantageous.
10. Comfortable working to SLAs and deadlines.
11. Excellent communication skills, both written and verbal.
12. Confident problem solver with strong analytical skills.
13. Intermediate Excel skills and ability to interpret data effectively.
14. Experience using Microsoft Outlook and Excel to an intermediate/advanced level.
15. Flexible and resilient, with the ability to adapt to changing business needs.
What does RMG have offer you?
You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:
16. 27 days holiday plus all Bank Holidays
17. Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
18. Sponsorship for study and professional qualifications (up to 4 study days)
19. Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
20. As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!