Platform Engineer, Caithness area, site-based
Roc Technologies is seeking a skilled Platform Engineer to join our dedicated team supporting one oaf our core customers. You'll act as a key technical interface, working directly with both our clients and internal technical teams to resolve complex incidents, support platform fulfilment needs, and contribute to transformative projects.
This role goes beyond day-to-day BAU operations—you'll be instrumental in shaping technical strategies, driving operational improvements, and ensuring the delivery of reliable, scalable, and secure platforms.
Key Responsibilities
* Maintain platform availability and perform routine maintenance.
* Conduct failover testing and support the implementation of best practices.
* Troubleshoot technical issues and provide timely updates to customers and internal teams within SLAs.
* Accurately document progress, actions, and plans in ITSM systems.
* Provide Tier 3 technical expertise within an on-call rota, supporting 24/7 Tier 1/2 teams.
* Collaborate with vendors and third parties to resolve support calls.
* Partner with team leaders and service managers to drive continual improvement initiatives.
* Design, build, and maintain core IT platforms (on-premise and cloud).
* Ensure all infrastructure is secure, scalable, and reliable.
* Contribute to transformative projects, bringing subject matter expertise.
Knowledge, Skills & Experience
Essential
* Strong customer interfacing and communication skills.
* Experience designing, implementing, and managing IT platforms (servers, cloud, networking).
* Proficiency in Windows and/or Linux operating systems.
* Knowledge of SAN/NAS, cloud storage, and databases.
* Understanding of TCP/IP, DNS, VPNs, load balancers, and firewalls.
* Proficiency in both on-premise and Azure cloud environments.
* Experience with automation, monitoring, and troubleshooting complex platforms.
* ITIL-aligned approach.
Desirable
* DevOps practices and use of IaC (Infrastructure as Code).
* Experience with containerisation (Hyper-V, Docker, Kubernetes, Nutanix).
* Familiarity with monitoring/logging tools (e.g., SolarWinds).
* Knowledge of MDM solutions, Microsoft Defender, ServiceNow, and backup solutions (e.g., Rubrik).
* Relevant certifications (Azure, Security, Networking, etc.).
* Experience with SIEM platforms and incident response tools.
Key Attributes
* Must hold valid/be eligible for security clearance.
* Recognised subject matter expertise in your technical specialism.
* Self-motivated, professional, and diligent.
* Strong analytical and problem-solving skills, with attention to detail.
* Ability to explain technical issues clearly to diverse audiences.
* Flexible, resilient, and able to thrive under pressure.
* Eager to learn and adopt new technologies.