A leading education charity is seeking a Junior IT Technician in Birmingham to provide excellent customer-centric support, ensuring IT equipment availability. The role includes assessing incidents, maintaining records, and escalating technical issues. Ideal candidates will have strong communication skills and a commitment to working towards ITIL V3 qualification. This position offers a permanent contract with full-time hours, along with generous benefits such as annual leave and professional development opportunities. #J-18808-Ljbffr