Business Need / Purpose of Role
Daily management of all aspects of customer orders including cost/risk awareness, internal & external communications, and effective document control.
Key Responsibilities and Specific Accountabilities
* Management to completion of all aspects of assigned projects in support of the Company's overall business plans and strategies.
* Responsibility for monitoring and communicating on all assigned projects deliverables including, but not limited to, hardware, financial and commercial outputs, dispute management, customer satisfaction and on‑time delivery.
* Responsibility for monitoring and reporting project profitability.
* Ensure that assigned projects are launched in a timely and professional manner.
* Optimize variations to contract and be contractually aware of scope of supply and content of purchase order.
* Ensure timely client kick‑off meetings are arranged and all project handover documentation completed and distributed to relevant personnel.
* Taking a lead role in developing and maintaining relationships and interfaces with other key functions within the company.
* Reporting, driving, and controlling project milestones and achievement against budget.
* Develop and maintain strong relationships with customers and suppliers to reduce commercial risk and maximize future business opportunities.
* Management of all aspects of project finances ensuring that all funds are expedited appropriately in accordance with forecasts for invoices and payments.
* Management and co‑ordination of all aspects of assigned project‑related in‑house and external documentation in order to facilitate project close‑outs.
* Management of contract completion in order to maximize cash flow and minimize exposure to financial penalty, whilst maintaining customer relationship.
* Act as a single point of contact for all project communication, both internally & externally.
* Ensure co‑ordination of all project inspection activities.
* Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement.
* Ensure all work personally undertaken within client is carried out in compliance with current H&S rules and client safety systems and is in line with the requirements of the client duty of care document.
Measurements:
* Zero LTI full year ( 90% / AFTERMARKET – > 95%.
* Overdues – OEM – <£400k ($500k).
* Ensure adherence to milestone invoicing to ensure 90% of our profit is converted to cash in a 12‑month period.
Job Knowledge / Education and Qualifications
* Education and/or Experience: HNC / Degree in Engineering or Business/Project Management discipline and/or minimum of two years' experience of project management and / or customer management.
* Language Skills: Able to communicate effectively at all levels of the business.
* Reasoning Ability: Excellent reasoning, communication and influencing skills.
* Computer Skills: Knowledge of computer packages such as Word and Excel. SAP knowledge preferable.
* Physical Demands: Ability and willingness to work in extended teams, represent the function with internal and external stakeholders.
* Work Environment: Office environment.
* Must be willing to travel on business in the UK and overseas as required.
Core Competencies
* Teamwork – Balances team and individual responsibilities; is objective and open to others' views; willing to learn; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives.
* Communication – Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback.
* Safety Focus – Performs work in a safe manner and observes safety and security procedures; avoids shortcuts that increase health and safety risks to self or others; reports potentially unsafe conditions and potential hazards; encourages and supports others to be safe while at work.
* Drive & Initiative – Focuses on results and desired outcomes and how best to achieve them; sets ambitious goals for self and/or others and tackles them with enthusiasm; initiates and generates activity, makes things happen quickly; self‑starting, works under own direction; persists in spite of obstacles, finding appropriate solutions; looks for opportunities to progress work faster; undertakes self‑development activities; seeks increased responsibilities.
* Customer Focus – Seeks to understand customer's needs and requirements and takes appropriate action to meet these effectively; responds promptly to customer needs and keeps customer updated on progress; obtains customer feedback to improve service; sets realistic expectations with customer but strives to exceed these; adapts to changing customer demands and proactively manages difficult customer situations.
* Influencing – Expresses views openly and with conviction; effectively sells their ideas and identifies and proposes solutions that benefit all parties; anticipates the reaction of others and adapts an appropriate style; shows respect for other people's views; promotes the creation of shared mission and values and uses those principles to guide actions.
* Adaptability – Adapts to changes in the work environment; manages competing demands and reacts well under pressure; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
* Accountability – Takes responsibility for own actions; delivers on agreed actions and commitments; pro‑active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution.
* Analytical & Problem‑solving – Understands and able to break down complex or diverse information; gathers and processes data to identify problems, draw conclusions and propose solutions; able to consider different options and alternatives and make appropriate recommendations; works well with others to resolve problems and implement solutions.
* Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
* Judgment – Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
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