Description Jo Malone London has an opportunity for a Retail Operations Coordinator, reporting to the Retail Operations Senior Manager. This role will be predominately field-based, with 80% of the week being spent out in the field, travelling within the UK. The Retail Operations Coordinator will supports the Retail Operations team in the day-to-day management across Retail Operations, Omni Channel Development and Fleet & Distribution for stores and online. This role provides essential operational support to Free-Standing Stores (FSS) and the concession estate, ensuring the smooth running of operational processes and policies. The coordinator is responsible for a variety of tasks including day to day operational support as well as co-ordinating key projects across all channels of the business. Retail Operations Working with Field/Sales team and Store Managers to drive efficiencies and improve ways of working to allow customer to be the priority Supports delivery of elevated boutique experience ensuring luxury proposition and brand equity is maintained Works closely with property services & IT on store maintenance approvals and job completion Owning brand orders for hygiene and stationery through Office Depot & Self Service Communicating key corporate hygiene and health & safety updates to Field/Sales team Co ordinating the rapid response protocol for incidents that impact business continuity Supports the Operations Manager in key weekly/monthly and adhoc ops communications Supports in managing the flow and frequency of communication from head office to Stores and Field Sales team Advise stores on operational processes, procedures, and policies, ensuring adherence to best practices. Omni Channel Distribution Supporting the Retail Operations Manager with omni-channel expansion and implementation and roll out of new initiatives Support with all new distribution set ups, pre-opening critical path communication across all functions set up’s, raising operations orders for equipment and resources for new distribution launch Supports digital teams with onboarding of new retailer/pureplay digital platforms Works along side Omni Operations Manager in new boutique and refit process communicating across corporate stakeholders, RDDC, Store Design, VM, IT and Maintenance Updating and monitoring door book identifying opportunities and risk with lease renewals, investment and rolling profitability Operational support for divestment/close down of boutiques or short term pop ups Operational input into key brand activations and pop ups Aiding the roll out of personalisation across Bricks & Clicks Qualifications CHARACTERISTICS OF A SUCCESSFUL CANDIDATE: Strong communication and organisational skills, with the ability to manage multiple tasks and priorities. Proficiency in Microsoft Office Suite, particularly Excel. Experience in a fast-paced retail environment or a head office retail team. Excellent customer service skills and the ability to manage relationships with various stakeholders. Strong time management and prioritisation skills, with the ability to work independently and as part of a team. Attention to detail and problem-solving capabilities to handle operational discrepancies efficiently. Strong knowledge of analytics & visualisation tools such as Google Analytics and/or Power BI Focus on attention to detail and accuracy Enthusiastic about working with data - experience in interpreting information & delivering actionable insights Passion for and knowledge of the beauty industry; retail experience is desirable but not essential Results driven with a challenger mindset and entrepreneurial spirit