* Patient Coordinator position
* One of the UK's leading Aesthetics clinics
* Central London location
* Salary up to £34k
In this client-facing role, you’ll act as a patient concierge—greeting clients, managing enquiries via phone and email, and providing personalised advice on treatments and products. You’ll handle bookings and payments, maintain accurate patient records, and support the Clinic Manager with the smooth day-to-day running of the practice.
You’ll also be responsible for ensuring practitioner diaries are well-coordinated and that the clinic is fully stocked and prepared, including opening and closing duties.
This is a fantastic opportunity to join a supportive team within a highly regarded, fast-paced clinic where attention to detail and outstanding service are at the heart of everything they do.
Key Responsibilities
* Deliver a warm and professional welcome to all clients
* Manage appointment bookings, payments, and client communications
* Provide knowledgeable advice on treatments and skincare products
* Maintain accurate patient records and manage clinic documentation
* Coordinate practitioner schedules efficiently
* Support with operational tasks, including stock management and supplier liaison
* Assist with opening and closing procedures
What They’re Looking For
* Previous experience in a client-facing role within a clinic or similar environment
* Exceptional customer service and communication skills
* Friendly, approachable, and confident personality with a high level of professionalism
* Strong organisational skills and attention to detail
* Able to stay calm under pressure and manage multiple priorities
* A team player with a proactive, can-do attitude
Essential Requirements
* Understanding of dermatology and aesthetic treatments
* Impeccable written and spoken English
* A passion for delivering excellence in every client interaction