About Us Our Client is a forward-thinking organisation specialising in domestic retrofit, supporting households in reducing energy consumption, lowering costs, and achieving net zero ambitions. Their mission is to deliver high-quality retrofit services across the UK, enabling a greener and more sustainable future. Role Overview As Project Coordinator (Insulation Works) and Customer Liaison Officer, you will support the full end-to-end customer and installation journey. Alongside coordinating projects, you will act as the face of the organisation, visiting customers in their homes to provide clear information, build trust, and ensure they feel supported throughout the retrofit process. This hybrid role combines office-based project management with field-based customer engagement. You will ensure projects remain compliant, on schedule, and delivered to the highest standards, supporting every stage of the process — from data validation, RA/TS (Retrofit Assessment / Technical Survey) bookings, batching approvals, materials management, enabling works, insulation installation, to completion paperwork and warranty submissions. Key Responsibilities Office: * Validate applicant information, eligibility criteria, and required evidence. * Coordinate survey and assessment bookings, ensuring internal checks are completed before progressing projects. * Collate and submit all required documents to stak...