Role: Desktop Support Engineer
Location: Gloucester, UK
Duration: Contract
Job Description:
Your Profile
Experience to troubleshoot issues on Windows 10 Operating systems.
Knowledge in Installing configuring Starlink satellite network devices
Experience in configuring iPhone/iPad
Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal
Knowledge in new Microsoft Team creation in Teams admin portal
L1 Support knowledge of Application & SharePoint
L1 support troubleshoot office Apps.
Should have effective communications skills
Ability to multitask and time management skills
Should have Customer Service experience
Proven strong written and verbal communication and interpersonal skills.
Self-motivated and willingness to learn
Proven ability to work well with technical and non-technical staff across numerous areas.
Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
Excellent problem solving and Root Cause Analysis skills
Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
Understanding of virtualization and environments ability to understand Intune administration
Knowledge on supporting conference room devices
Knowledge on managing cloud printing
Managing asset inventory.
Desktop support expérience on Microsoft Managed desktop environnent
ITIL certifications or process knowledge
Flexibility in moving around other sites to cover any leaves or urgent activities.