Newport Showroom - Designer
Location: Newport Showroom plus travel to other showrooms and customers
About Us
Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 (Kitchens) Ltd is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.
Job purpose
We are looking for a driven and enthusiastic kitchen Designer with the ability to both inspire our customers with exceptional designs and pass on quality files to colleagues. The ability to form friendly relationships with customers is vital as is the requirement to quickly develop your product, systems and design knowledge to deliver a professional service.
We are aiming for significant growth from our showrooms in the next few years and we expect the Design team in store to be a key driver of the growth.
Behaviours
* Effective Planner & Communicator: Excellent organisational and communication skills.
* Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers.
* Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
* Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
* Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication.
* Team player: Be able to quickly integrate into the store team, to support each other and to help realise the wider store objectives.
Responsibilities
* Effectively engaging with consumers and trade professionals to achieve targeted sales figures.
* Design to the customers brief and sell kitchens and bedrooms to customer satisfaction.
* Deliver the Sigma3 process from initial enquiry to completed installation and become proficient at all showroom processes and documentation.
* To be competent in the various DESIGN, CRM and IT systems to ensure best practice and customer service.
* To meet or exceed target conversion rates.
* To develop an intimate knowledge of our furniture, its features and benefits and how to sell it compared to competition offers.
* To develop an intimate knowledge of our appliance, accessories and worktops offer.
* Visit the customer at their home address to undertake the measure
* Establish technical information (ie location of stop-tap, gas and electric mains)
* Build rapport with customer
* Book the presentation of the design
* Prepare for the presentation on return to the showroom
* Design within customer budget
* Engage with customers in the showroom initially to develop new sales opportunities.
* Develop relationships with local builders and architects and seek our new business relationships and opportunities.
* Create high quality customer files to help the Installation Team manage the installation effectively.
* Drive recommendation business from your existing client base.
* Ensure service levels meet the company’s requirements.
Skills and Experience
* Design and Sales Experience: Previous kitchen industry experience, is highly desirable.
* Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
* CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
* Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
* Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
* Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.
Why Join Us?
As a valued member of our team, you'll be joining a dynamic and forward-thinking company where customer satisfaction is at the heart of everything we do. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development.
Benefits
* The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading.
* This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans.
* Competitive basic salary depending on skills and experience plus benefits package.
* A realistic opportunity to earn an OTE between £41,000 and £71,000 based on sales performance.
* Minimum 20 days holiday + 8 Bank Holidays
* Pension
* PHI (this is an incapacity benefit)
* Life insurance
* Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP)
* Death in Service/Life Assurance benefit
* Company contractual sick pay
* Employee Discount scheme for friends & family!
For more information regarding this role or to submit your application - please contact Geoff Moore at g-Moore@sigma3.co.uk