Customer Service Advisor - Skelmersdale – Victorian Plumbing
Location: Skelmersdale, Lancashire (Grimrod Place)
Salary: £26,502.36 (£12.70 per hour)
Start Date: 27th October 2025 – just in time to fall into something new
Hours: 40 per week, with a 5-week rotation including one week of late shifts and one full weekend
Overview
Victorian Plumbing in Skelmersdale is looking for warm-hearted individuals to join the award-winning Customer Service team. If you're passionate about helping others, solving problems, and creating positive customer experiences, this role offers an opportunity to contribute to a supportive team and grow professionally.
Responsibilities
* Engage with customers via phone, email, and live chat, providing clear and helpful responses.
* Deliver customer satisfaction and ensure customers feel valued and cared for.
* Stay up to date with products and policies to help customers find suitable bathroom solutions.
* Share best practices with the team to improve processes and customer experiences.
* Meet KPIs and SLAs to ensure smooth operations.
* Listen with empathy and keep records accurate and organized.
What We're Looking For
* Experience in customer service or contact centres.
* Computer literate and able to multitask effectively.
* Genuine passion for helping others and creating positive customer experiences.
Benefits & Perks
* Competitive salary and performance bonuses.
* Generous annual leave that grows with you.
* Health and wellbeing package, including free on-site gym access and healthcare cash plans.
* Employee assistance programme.
* Free tea & coffee, subsidised food options, and high street discounts.
* A collaborative culture that values respect and belonging.
Additional Information
VictorianPlumbing.co.uk is committed to a fair and enriching workplace. We do not discriminate based on sex, religion, political beliefs, race, age, sexual orientation, marital status, disability, gender reassignment, or parental status. We are Disability Confident Committed and will provide adjustments during the application process if needed. Note: VictorianPlumbing.co.uk is not on the UK Border Agency's Sponsor Register and cannot sponsor work visas for international applicants at this time.
Role Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Retail
Location-based job alerts and related roles are listed for various UK locations on the posting.
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