We are recruiting for an Administrator to join a friendly, fast paced, and well-established company based on the outskirts of St Albans.
You will be responsible for the administration of all customer service responsibilities, building relationships with all key clients to ensure a continuation of great service, and keeping in touch with engineers for all scheduled works. You will be using Concept Evolution software so experience of this software is essential.
Due to the location, you need to be a driver
What’s in it for you:
1. Salary: up to £25k-£29k
2. Hours: 8.30am-5pm
3. A close-knit and supportive team
4. 20 days annual leave plus bank holidays
5. BUPA private healthcare after 6 months’ probation
6. Free parking
Key responsibilities:
7. Answer phone calls and emails on the helpdesk and provide assistance to customers
8. Build a close working relationship with field colleagues and managers, keeping up to date with client knowledge and activities, and liaise regarding maintenance visits
9. Issue all required works for site engineers
10. Ensure engineers have logged works and chase for updates
11. Check and approve engineer timesheets each week
12. Organise specialist visits when required
13. Analyse and approve invoices from specialists and sub-contractors
14. Deal with any pricing or queries on invoices
15. Update all contract files and add buildings on the system
16. Ensure Contract Managers are advised of contract’s due to expire and source renewal costs from Specialists
17. Issue invoices to clients on monthly/quarterly basis
What the employer is looking for:
18. Concept Evolution software experience
19. Experience within a similar busy administration/customer service role
20. Organised and able to work to deadlines
21. Proactive and flexible approach to work
22. A-C grade GCSEs including English and Maths - preferred
23. Ability to take on extra work and responsibilities when covering staff absences/holiday cover
24. Due to the location, a driving license and own car is essential