We are looking for a trainer to cover our training requirements across Essex. See Appendix 1 of the Job Description on our website for a map of the area covered.
The Role
Join a meaningful UK-wide initiative powered by AbilityNet in partnership with BT Group, aimed at reducing digital exclusion. As a Digital Skills Trainer, you'll deliver a mix of group and one-to-one sessions—both in person and online—helping older people (aged 55+) and disabled adults build the confidence and digital skills needed to thrive in today's connected world.
These practical, person-centred sessions empower learners to navigate everyday technology with independence and confidence.
Principal Accountabilities of the Digital Trainer role:
Community Engagement, Outreach & Relationship Management
* Proactively identify and engage with potential Community Partners - including charities, local authorities, healthcare providers, residential care services, and neighbourhood groups to promote the benefits of AbilityNet's Digital Skills Training programme.
* Plan, coordinate, and take part in outreach initiatives aimed at increasing community participation and raising awareness of digital training opportunities.
* Collaborate with local volunteers and corporate partners to enhance delivery and support for participants.
* Foster and maintain meaningful, long-term partnerships that support continued referrals and contribute to sustained community impact.
Session Coordination:
* Assist with organising and scheduling training sessions, including managing dates, times, and venues in collaboration with Community Partners to maximise attendance.
Training Delivery:
* Deliver group and one-to-one digital skills training sessions at various venues across your region.
* Deliver accessible online training sessions (via Zoom or Teams) to individuals and groups.
* Encourage and support learners to overcome digital barriers and engage with everyday technology such as smartphones, tablets, laptops, and other technology.
Digital Skills Support:
* Support individuals over 55 and / or disabled people to build confidence with core digital skills, including:
* Introduction to technology and the internet
* Using email and basic apps across Apple, Android, and Windows devices
* Online safety and confidence with everyday tech (e.g. smartphones, tablets, laptops)
Impact Monitoring:
* Ensure timely collection of registration forms and post-session surveys to assess training effectiveness and track project outcomes.
Feedback & Evaluation:
* Support the collection, analysis, and reporting of feedback and statistical data to help evaluate the effectiveness and impact of training sessions.
Storytelling:
* Assist in developing case studies to showcase individual journeys and demonstrate the programme's real impact.
Regional Flexibility:
* Occasionally travel outside your region to support ad-hoc events and national engagement opportunities.
Other Duties:
* Carry out additional tasks aligned with the scope of the role, as directed by the Programme Officer or Manager.
Knowledge, Skills and Experience required:
* Training and facilitation experience: Proven experience of delivering group and 1:1 training or presenting to diverse audiences.
* Outreach experience: Experience of representing organisations externally and adapting outreach strategies to suit different contexts.
* IT proficiency: Strong digital literacy and IT skills, with confidence in using a wide range of technologies including Microsoft Office 365, Apple and Android devices, and associated technologies. Excellent knowledge of assistive technology – hardware & software.
* Communication skills: Excellent interpersonal and communication skills, with the ability to engage and motivate learners.
* Organisation skills: Strong organisational and administrative abilities.
* Experience of target audience: Experience of working with charities, older people, and disabled people.
* Travel Flexibility: Willingness and ability to travel regularly across the specified region, with occasional travel outside the area as required.
Job Types: Part-time, Fixed term contract
Contract length: 14 months
Pay: £24,000.00 per year
Expected hours: 28 per week
Benefits:
* Company pension
* Employee discount
* Free or subsidised travel
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
* Work from home
Application question(s):
* Are you located in the Essex region with access to reliable transport for daily travel
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 75% (required)
Work Location: Hybrid remote in Colchester CO1 1TJ