Job summary
The post holder will provide a comprehensive administration and information service across the Central & West Network, coordinating their activities with other members of the Business Administration Team to ensure that an efficient and confidential service is provided.
The post holder will be aligned to South Ribble Admin Hub based at Penwortham Health Centre and is required to work flexibly in response to the needs of the Locality's administrative service. They will be required to provide reception and clinical admin cover at Bamber Bridge Clinic, Buckshaw HC and South Ribble HC as directed by their administration line manager, to ensure continuity of a quality reception and admin service provision.
One of the primary purposes of this role is to provide a comprehensive reception and administration service and therefore administration experience is essential in order to provide a professional service to the clinical teams. Experience of dealing with people is also essential, as are excellent interpersonal and customer care skills. It is essential that the post holder has good organisational and communication skills. The post holder will be required to work both as part of a team and on their own initiative.
A standard DBS disclosure will be required for this post.
Selection Process: This will include an Interview and skills test.
PLEASE BE ADVISED THIS ROLE CANNOT BE SPONSORED.
Main duties of the job
* Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
* Provide reception duties.
* Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
* Receive, allocate and despatch departmental mail (internal and external).
* Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of theteam, ensuring a high standard in accordance with Trust standards.
* Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team.
* Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
* Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Job description
Job responsibilities
Please see the attached Job Description & Person Specification for more details on the duties and responsibilities of this post.
Person Specification
Qualifications
Essential
* Administrative qualification at NVQ Level 2/RSA 2 or equivalent experience
* GCSE English Language A-C or equivalent
* ECDL or equivalent experience
Knowledge
Essential
* Working with databases
* Working with Microsoft Office applications
Desirable
* Working with NHS data systems such as RiO, iPM, eCPA
Experience
Essential
* Previous experience of working in an office environment
* Previous experience of working with the public
Desirable
* Previous experience of working in the NHS
Skills
Essential
* Good grammar and numeracy skills
* Excellent keyboard skills
Desirable
* Ability to communicate effectively both written and verbally
Personal
Essential
* Evidence of being a team player
* Treats people with courtesy and respect at all times
Work Related
Essential
* Willingness to undertake the DBS clearances
* Evidence of the ability to travel around the organisational footprint to meet the needs of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Penwortham Health Centre (with travel across sites when required)
Preston
PR1 0SR
Employer's website
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