Job overview
As the Specialty Administrator within the HHFT Pain Management Service, you will strive for excellence in supporting patients through their care pathway.
The role will flex dependent on the needs of the service providing a balance of general administration, reception and other duties commensurate with the banding of the post in order that our patients have a high-quality patient pathway experience in line with NHS Constitutional Standards
You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely manner so as not to affect patient care.
Main duties of the job
Speciality Administrator - Pain Management Services
1. Managing outpatient waitlists.
2. Booking outpatient appointments for pain consultants and clinical nurse specialists.
3. Outcoming clinics - booking follow-up appointments.
4. Processing patient correspondence.
5. Dealing with oncoming calls from patients.
6. You will primarily be based at Royal Hampshire County Hospital.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person specification
Training & Qualifications
Essential criteria
7. Good standard of basic education with GCSE English Language or comparable relevant work experience
Experience & Knowledge
Essential criteria
8. Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
9. Experience of being in a busy environment
10. Experience of adhering to targets
11. Experience of organising own work
Desirable criteria
12. Experience of working in an NHS environment or public sector
13. Knowledge of Medical Terminology
Skills & Ability
Essential criteria
14. Good verbal and written communication skills including excellent telephone manner
15. Problem solving skills and using own initiative
16. Experience of a variety of computer systems; including data entry, word processing, data analysis
17. Excellent Interpersonal skills allowing effective communication between all internal and external customers
18. Ability to work to tight deadlines and stay calm under pressure
19. Ability to analyse complex situations and make appropriate decisions
Desirable criteria
20. Experience of using NHS IT systemsExperience of working within a health care system or general practice.
Essential
Essential criteria
21. •IT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific Requirements
Essential criteria
22. Reliable
23. Diplomatic and sensitive to others
24. Pro-active and resourceful
25. Flexible to meet the needs of the service.
Desirable criteria
26. Occasional flexibility in working hours maybe required