Are you passionate about delivering exceptional customer service in a fast-paced commercial environment? Do you enjoy problem-solving, managing complex customer accounts, and working collaboratively across teams to keep operations running smoothly?
We’re working with a successful international business looking to appoint a Customer Services Executive to join their UK Operations team in Marlow.
This is an excellent opportunity for someone with experience in B2B customer services, order processing, or supply chain support within an FMCG, product-led, or manufacturing environment.
The role:
As a key part of the Customer Services team, you’ll manage customer accounts, oversee complex order processing, and work closely with Sales, Supply Chain, Logistics, and Finance teams to ensure customers receive a seamless and professional service experience.
You’ll be responsible for supporting customers throughout the entire order lifecycle while helping drive service excellence and continuous improvement across the business.
Key responsibilities include:
• Acting as a key point of contact for customer queries and support
• Managing customer accounts and maintaining strong customer relationships
• Processing complex customer orders through ERP systems
• Liaising with logistics and supply chain teams to ensure timely fulfilment
• Managing customer claims and supporting issue resolution
• Investigating root causes and working collaboratively to resolve challenges
• Maintaining accurate customer records and reporting
• Monitoring service performance metrics and customer feedback
• Supporting continuous improvement initiatives and process enhancements
What we’re looking for:
• Minimum 2 years’ experience within customer service, customer operations, or sales order processing
• Experience within FMCG, manufacturing, product-led, or B2B environments preferred
• Strong communication and stakeholder management skills
• Excellent organisation and attention to detail
• A proactive, customer-focused mindset with strong problem-solving ability
• Experience using SAP, Salesforce, and Microsoft Office would be advantageous
• Knowledge of sales order processing and FOB processes would be beneficial
What’s on offer:
• Opportunity to join a respected and growing international business
• Supportive and collaborative working environment
• Exposure to cross-functional operations and customer service projects
• A varied and fast-paced role with development opportunities
• Chance to contribute to service excellence and operational improvement
If you enjoy building relationships, solving problems, and delivering outstanding customer experiences within a product-focused business, we’d love to hear from you.