Job Description
Job Role: Security Officer
WorkingHours: 40 hours per week, fully flex - as per the site rota
Location: St Johns Shopping Centre, St George's Place, Liverpool, L1 1LY
Overview
An exciting opportunity has arisen at Anchor Group Services, for two experienced Security Officers to join our established security team based at St Johns Shopping Centre in Liverpool.
As a Security Officer, you will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.
The successful candidate must have a valid SIA Licence as a minimum, with CCTV preferred but not essential as training will be provided.
Please note: This is a fully flex role requiring availability across a variety of days/shift times (including weekends), as per the site rota. Shifts may start as early as 6am, so reliable transport is essential for early starts.
Duties include:
* Protecting the client’s property, people and/or assets by providing security services in accordance with the site's published Assignment Instructions (AI’s) and site-specific procedures
* Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
* Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room / Shift Manager / Operations Manager / Emergency Services as appropriate for serious incidents
* Operating and monitoring site CCTV equipment
* Completing reports by recording observations, information, occurrences, and surveillance activities
* Maintaining organisation's stability and reputation by complying with legal requirements
* Contributing to team effort by accomplishing related results as needed
* Acting as a first line support to customers and visitors to site, providing a professional and friendly service
* Understanding the needs of our customer, responding accordingly to customer queries and requests and taking appropriate action
* Maintaining professional conduct at all times
Requirements
* Full 5-year employment checkable history
* Valid frontline SIA licences DS or SG
* Customer Service experience and confidence to handle conflict in a correct manner
* Flexible to meet the job requirements
* Excellent communication skills both written and verbal
* Smart appearance and be well-groomed
* Reliable and punctual
* High level of enthusiasm and passion
* Ability to work in a fast-moving environment
* Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
* Access to SIA and First Aid training at discounted rates, with financial support available
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Stream - access to pay as you earn it
* Cycle to Work Scheme Available
* Full uniform provided
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
* Free on-site parking
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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