Reception Team Leader | Spire Shawfair Park Hospital | Permanent | Full time
Spire Shawfair Park Hospital are recruiting for a Reception Team Leader to join their busy reception team on a permanent basis.
The Team Leader will manage the hospital receptions, ensuring an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times.
Duties and responsibilities
1. Responsible for the overall management and day-to-day supervision of the hospital receptions
2. Effectively manage departmental staff, including resolving any performance issues, ensuring adequate staffing levels at all times
3. Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations
4. Admitting patients to their room in accordance with hospital procedures, providing information as appropriate
5. Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
6. Supporting inpatient bookings by entering inpatient/day cases onto computer system
7. Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
8. Admission/Discharge of patients onto computer system ensuring accuracy of all information
9. Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
10. Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
Who we're looking for:
11. Experience of working on a reception or in a similar customer facing environment
12. Excellent communication skills, along with being organised
13. Basic knowledge of hospital systems (or similar), including processes and procedures
14. Confident telephone manner with the ability to communicate with a wide range of customers at all levels
15. Supervisory experience
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
16. 35 days annual leave inclusive of bank holidays
17. Employer and employee contributory pension with flexible retirement options
18. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
19. Free Bupa wellness screening
20. Private medical insurance
21. Life assurance