At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work® ! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women. At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades. WHY JOIN US? We’re good at what we do – come and join us and you can benefit from: Bonus 25 days holiday plus bank holidays (rising to 28) Option to buy holiday days Wellbeing Programme Health Cash Plan Pension Life Assurance Enhanced Maternity/Paternity Cycle to Work Scheme Referral Scheme Long Service Awards Free Parking ABOUT THE ROLE Cover all aspects of day-to-day warehouse and customisation work, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreement and departmental KPI’s KEY ACTIVITIES To achieve the high standards required by the nature of the business, the duties that the successful candidate will be undertaking will be. Order collation and packing, product customisation, stock receipt, perpetual inventory checking, plus general warehouse and admin duties. Order Collation and Packing To collate stock to orders using scanners, pack and prepare for despatch within the Company guidelines To ensure all documentation is correctly completed and maintained Ensure warehouse and working areas are kept clean and tidy Maintain the accuracy of stock always using stock rotation and by promptly reporting any stock discrepancies Product Customisation To accurately customise products to the required standard when demand requires Ensure customised products are easily identifiable using the required identifier To ensure all cutting quality issues are reported to the Deputy Manager Stock Receipt Receive incoming goods, check and sign paperwork for group of Companies when required Assist with booking in and placing stock in appropriate stock position using scanners and desktop software Maintain quality, batch control and traceability of stock To ensure cut products are easily identifiable using the required identifier Perpetual Inventory Checking Complete periodic accurate stock checks, reporting discrepancies to the Deputy Manager Ensure the quality of the product and storage condition is maintained at the highest possible standard Ensure stock is rotated correctly Objectives Ensure all orders are picked and packed accurately Ensure the warehouse is always well maintained Ensure regular stock rotation Ensure all incoming goods are checked and signed for when required Ensure that all functions meet the Company ISO Quality Standards Measure of performance Number of complaints received regarding incorrect dispatches Number of complaints received regarding poor customisation Has received full training to perform all above responsibilities Other To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy To adhere to the company’s Quality policy and Environmental policy To undertake other duties as may be reasonably required KEY SKILLS The candidate should show key warehousing knowledge and skills, with experience of working with computer systems related to warehouse working practices Essential Demonstrates competency in English and Maths Experience in using digital warehouse stock control systems Computer literacy Experience of warehouse environment Ability to write clear and concise English Ability to communicate effectively, both written and orally Flexible and proactive Desirable Use of Handheld scanners preferred Warehouse system experience e.g., SAGE, SAP Conscientious and able to act proactively and with limited direct supervision KEY WORKING RELATIONSHIPS Internal Comber Warehouse Team Working closely with other internal departments to ensure a quality service maintained External Meeting and communicating with couriers acting on behalf of the business Any other visitors to the Comber site ADDITIONAL INFORMATION Must be able to commute to the Larne site for training period (Travel allowance) Hours of Work: 40 hours per week Monday to Friday with a 30-minute unpaid lunch break. Additional hours may be required to meet business need. COMPETENCIES Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates Building partnerships and working collaboratively with others to meet shared objectives. Values Differences Recognising the value that different perspectives and cultures bring to an organisation. Instills Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity. Demonstrates Self-Awareness Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Nimble Learning Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.