The role of Cancer Research Wales is to raise funds to support pioneering cancer research in Wales, which has the potential to benefit lives in the future. The post holder must embrace the charity’s aim to create ‘supporters for life’ and work to build long term professional relationships with our supporters, who make the work of our charity possible. The post holder will work proactively within Cancer Research Wales helping to ensure the smooth running of the store, whilst at times supporting the Charity’s other departments. Key Responsibilities: Deliver Best in Town service through customer interaction. Lead the team by example and achieve great store standard. Build a positive reputation for providing excellent customer service Act as the store’s first point of contact, creating a positive, welcoming and professional impression and store environment. Maintain a working knowledge of Cancer Research Wales its aims and objectives, service and culture. Endeavour to strengthen and promote the Cancer Research Wales brand. Desirable requirements Hold a clean Driving Licence and have access to a vehicle Willingness to cover our other stores and where necessary travel by public transport ORGANISATIONAL ARRANGEMENTS Reporting to: Head of Retail Line reports: Deputy Manager and Shop Volunteers BENEFITS PACKAGE.docx Appointment pack: 2026 - Shop Manager - Person Specification and Job Description - Best in Town.docx How to apply: Please visit our website at Cancer Research Wales for further details. Please submit CV and covering letter that outlines how you meet the person specification, plus a brief outline of why you want the role and why you believe you are a strong candidate for this position. There will be a two stage process and if we decide to proceed to the next stage, we will provide shortlisted candidates with the details of attending a trial session at one of our stores.