National Income Service Income Recovery Officer
Job Description
The National Income Service (NIS) sends over 100,000 invoices to customers and brings approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income”. The role will be part of a dispersed team, supporting organisational delivery objectives by maximising income recovery.
We are looking for two motivated individuals with excellent communication and organisational skills. As part of a small team, your primary objective will be supporting our organisational delivery objectives by maximising income recovery. Successful candidates will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important as well as a strong focus on quality, performance and innovation. Responding to incidents is a central part of what we do – you may be required to have an incident role and make yourself available to respond to incidents. may attract an additional payment and full training is given.
Experience / Skills Required
* Great communication and interpersonal skills and ability to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data with the ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via a wide range of communication formats including written and verbal.
* Resilient and able to flex plans to effectively manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and ability to embrace and suggest new and innovative ideas.
* Comfortable managing own workload while working as part of a dispersed team.
Contact and Additional Information
The National Income Service is a dispersed team so base location is flexible (subject to local facilities agreement). This is a full‑time post, but we would welcome applications from those working part‑time or flexible hours.
Travel to other Environment Agency offices or meeting venues may occasionally be required as part of the role. Interviews are expected to take place via Teams on 8th December.
For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Length of contract: Up to 12 months.
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