We are a leading provider of commercial cleaning services, seeking a dynamic and experienced Area Manager to oversee a portfolio of key client contracts across Central London. Reporting directly to the Operations Manager, you will be responsible for ensuring the highest standards of service delivery, managing and developing our cleaning teams, and fostering strong client relationships.
Operational Management
* Oversee the day‑to‑day cleaning operations across multiple sites within your designated area.
* Ensure all sites are staffed appropriately and manage rotas, absences, and holiday cover effectively.
* Conduct regular site audits to ensure service delivery meets and exceeds client expectations and company standards.
* Manage budgets for your portfolio, including ordering of cleaning supplies and equipment, and monitoring staff costs.
* Ensure all operations comply with company policies and UK Health & Safety legislation, including COSHH regulations.
Client Relations
* Act as the primary point of contact for clients within your portfolio, building and maintaining strong, long‑lasting relationships.
* Attend regular meetings with clients to review service performance, address any issues, and identify opportunities for service enhancement.
* Respond promptly and professionally to all client enquiries or complaints, ensuring swift resolution.
Team Leadership & Development
* Recruit, train, and manage a team of on‑site cleaning operatives and supervisors.
* Provide ongoing support, motivation, and performance management to your team, conducting regular appraisals and identifying training needs.
* Foster a positive and collaborative working environment, promoting our company values.
Quality & Compliance
* Implement and monitor quality control procedures to ensure consistently high standards of cleanliness and hygiene.
* Carry out risk assessments and ensure all staff are trained on safe working practices.
* Maintain accurate records for auditing purposes, including staff timesheets, training logs, and site visit reports.
Qualifications
* Proven experience in a similar management role within the commercial cleaning or facilities management industry.
* Strong knowledge of cleaning industry standards and Health & Safety regulations (IOSH or NEBOSH qualification is desirable).
* Demonstrable experience in managing and motivating large, multi‑site teams.
* Excellent client relationship management skills with a professional and approachable demeanour.
* Strong financial acumen with experience managing budgets and controlling costs.
* Ability to work independently and prioritise a demanding workload.
* Full UK driving licence and willingness to travel extensively across Central London.
Desirable
* BICS (British Institute of Cleaning Science) certification.
* Experience using workforce management software.
Company & Culture
Excellerate Group is a dynamic, technology‑led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data‑driven, use‑based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
Excellerate Services is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
Benefits
* A competitive salary and performance‑based bonus scheme.
* Travel card (or equivalent travel expense).
* Company phone and laptop.
* Opportunities for professional development and career progression.
* A supportive and dynamic company culture.
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