Our client an international Reinsurance business are looking for an experienced Floor Coordinator to join their lovely team in one of London’s premier offices to provide front of house service and Office Management support their visitors and staff.
They have adopted a fully agile working environment and this role, although office based, will also adopt these agile working practises providing an opportunity to work seamlessly across the floor and front of house space to ensure a high level of engagement and support to everyone utilising the space.
Front of House
* Providing a warm and professional welcome to staff and visitors, ensuring the experience is positive and provides an excellent first impression.
* Presentation needs to be exceptional so ensuring the front of house area and the wider office are kept in excellent order at all times is essential.
* Responsible for providing refreshments and arranging catering for visitors and meetings, liaising with the Housekeeper to ensure facilities are always kept clean and tidy and are set up as requested in advance of meetings and events.
Office Management Support
* Conducting daily floor walks to monitor and address the office environment and the needs of the teams covering cleaning, general maintenance and Health and Safety.
* Reporting and resolving any issues as required in a timely manner and where necessary escalating to the Office Manager.
* Working closely with the building Maintenance team, ensure maintenance records of the floor are continuously up to date to ensure compliance with the building
* Supporting a range of activities to ensure the smooth running of the office from ordering of supplies, maintaining procedures and Health and Safety records.
* Assist the Office Manager with office wide internal communications in support of the effective and efficient running of the office and support the Office Manager when needed with Social events, Client events & charity initiatives.
* Deputizing for the Office Manager during periods of absence.
* Accurate and timely processing of invoices and corporate credit card statements for approval, ensuring goods and services received are in accordance with the contractual terms and follow processes and procedures.
* Tracking of expenditure to support effective financial management and escalating any issues to the Office Manager.
Ad hoc
* Any other reasonable duties within the level of skills and ability of the position.
* Full time office based role
* Cover of events outside of office hours may be required on an ad-hoc basis.
Qualifications and Experience
* Experience working in a Front of House role (Reception) and / or Office Management role in a medium sized organisation (Facilities)
* Intermediate to advanced level in Microsoft Office Suite (including Word, Outlook, Excel and PowerPoint)
* Excellent written and verbal communication skills
* Excellent interpersonal skills, both face-to-face and on the telephone
* Team player with a willingness to be flexible with working hours as workloads and tasks dictate
* Efficient with excellent organisation skills and ability to plan and prioritise workload and multi-task
* Methodical and meticulous – high attention to detail and follow through
* Customer focused; with the ability to develop relationships with both internal and external clients/customers
* High level of “can do” values – brings solutions rather than problems
* Highly motivated with ability to work on own initiative and to deadlines
* Competent in dealing with difficult situations, and the ability to work well under pressure
* Maintain confidentiality and discretion at all times