What you’ll be doing
1. You will already be an SME for Service Now – and you will be bringing these skills to an experienced team.
2. Increase and develop AI Ops capabilities within existing ServiceNow development team
3. You will be a lead SME for Service Now AI Ops development within the Secure Platforms team
4. Requirements capture with Stakeholders, understanding the value propositions and delivering upon them through AI Ops
5. Design and Build of Application based upon requirements
6. Make modifications to existing code or develop completely new modules of moderate complexity
7. Provide updates and estimates during the development and deployment cycle
8. Update design and support documentation
9. Work collaboratively with other teams to solve problems
10. Perform onboarding functions to enable smooth and effective transition of new contracts onto the platform.
11. Ensure the prompt resolution of incidents, keeping the customer informed throughout and informing your colleagues / manager as appropriate.
12. As required, produce an executive summary of major incidents keeping senior management informed of the progress of key customer impacting incidents.
13. Identify cost saving opportunities within an application (e.g. Vendor, License, Waste).
14. Identify and document risks, making line manager or Application lead aware, and continue to assist with resolution. Validate submitted risks into the risk register, and own risk entry.
Skills and Experience
Must have
15. Service Now experience and certification
16. AI Ops development experience
17. Software Engineering experience
Further skills
18. Ability to deliver solutions aligned to quality, time, cost and agreed standards
19. Demonstrable problem-solving capability in complex technical environments
20. Experience engaging with internal customers and third-party suppliers
21. Comfortable providing structured status reporting and updates to senior management
22. Knowledge of and adherence to best practice guidelines
Benefits
23. Annual On target bonus 10% (personal and company multipliers)
24. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25. Life Assurance
26. Direct share scheme
27. Exclusive colleague discounts on our latest and greatest BT broadband packages50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
28. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
29. Discounted EE TV including TNT Sport and the NOW Entertainment membership
30. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
31. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
32. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
33. Volunteering days so you can give back to your local community
34. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Our leadership standards
Looking in:
- Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
- Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
- Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
- Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
- Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
- Building for the future
I build diverse future-ready teams where all individuals can be at their best.