Overview
Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4-star, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian's Brasserie restaurant, Tommy Craig's bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.
Responsibilities
* You will be the first impression a guest will have upon arriving at the hotel, you\'ll greet guests, assign rooms, take payments and general administrative duties.
* Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications
* Passion for customer service
* Have worked in a customer facing role
* Conflict resolution experience
* Ability to work under pressure and multi-task
* Strong time management and organisational skills
Benefits & Additional Information
Benefits advertised include: Free health club membership (T&Cs apply), discounts across golf (including membership, guest rates, green fees, buggies and clothing), discounts across The QHotels Collection, family & friends discounts in hotels across The QHotels Collection, support with training & professional qualifications (including course fees), various learning & development opportunities, access to an Employee Assistance Program – Hospitality Action, refer a friend scheme, free parking, and more.
#J-18808-Ljbffr