Job Title: Wellness Coordinator Salary: £13,218.50 for 20 hours per week Location: Garston Veterinary Group, all sites Job Type: Permanent, part-time Hours: 20 hours over 4 days Role To work with the other Wellness Coordinator in the setting up and management of the Wellness Plans and initiatives across all sites by actively promoting sales activities in conjunction with the Marketing Manager, Nurse Manager and Finance Manager. To assist the Marketing Manager in promoting sales initiatives relating to Wellness Plans. To assist the Finance Manager to deliver reports and associated paperwork as required, within agreed time schedules and as directed. Responsibilities to also include, but not limited to: Set up new Wellness Plans, with welcome letters, and T & C’s. for new clients Operate a reminder system for clients Management of payment system Ensure instructions for all associates are clearly communicated Calculations of outstanding balances Bring any compliments / complaints regarding wellness plans from either associates or clients to the attention of the Client Care Manager or Nurse Manager and ensure that they are dealt with promptly and efficiently Ensure all relevant associates are fully trained in Wellness Plan procedures and kept informed of any developments in the programme Ensure all associated records are kept up to date and appropriately dealt with and filed correctly to comply with confidentiality and GDPR laws Liaise with all associates and clients to ensure pets receive correct products in a timely manner Liaise with the Marketing Manager regarding promoting and developing the Wellness Plan and sales of it. To provide assistance to the Finance team as required, efficiently and according to instructions. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties, or the level of responsibility entailed. Provide additional administrative support to the Marketing, Finance Departments as necessary, during particularly demanding work periods. Benefits 5 weeks holiday plus bank holidays and Birthday Leave Optional Private Medical Insurance Cover Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Recruitment referral reward scheme E-car salary sacrifice scheme Employer contribution pension scheme Extensive free online non-clinical and clinical Linnaeus CPD program Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme About us Garston Veterinary Group has a well-established team of experienced veterinary surgeons and nurses dedicated to the treatment of domestic pets. We aim to provide the best quality of care across our entire range of services at our surgeries in both Somerset and Wiltshire in Frome, Melksham, Trowbridge, Westbury, and Warminster. We invest heavily in training, the latest equipment and modern facilities in order to offer the most up-to-date advice and treatment for our clients and their pets. Garston Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Garston Veterinary Group, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. LI-OH1 LI-Onsite Salary Value: £13.218.50 per annum(£26,437 FTE);