Customer Support Agent Location: Stamford, Lincolnshire (Office-based)
Type: Full-time, Permanent
Salary: £30,000 - £35,000
We’re working with a leading global manufacturer of specialist engineering products who are looking for a proactive and customer-focused Customer Support Agent to join their sales support team.
This is an ideal opportunity for someone with experience in customer service or inside sales, particularly within a technical, B2B, or engineering environment. You’ll be the key point of contact for major accounts, ensuring their needs are met from order through to delivery and startup — providing accurate updates, resolving queries, and contributing to long-term customer satisfaction.
Key Responsibilities:
Manage inbound customer enquiries via email, phone, and chat
Enter customer purchase orders, raise invoices, and prepare shipping documentation
Maintain accurate customer data in SAP and internal CRM systems
Act as the main point of contact for key accounts from order through to commissioning
Provide updates on delivery timelines, changes, and service scheduling
Coordinate with internal teams to meet deadlines and service levels
Proactively support continuous improvement initiatives and KPIs
Participate in annual customer review meetings and identify upsell opportunities
Expedite backorders and process returns
What You’ll Bring:
2–4 years’ experience in customer service, order processing, or inside sales
Background supporting technical or engineering products preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with SAP and CRM systems is a strong advantage
Organised, detail-oriented, and confident working across multiple departments
Excellent communication and relationship-building skills
Degree or equivalent experience in a business, technical, or related field preferred
Willingness to travel occasionally