Overview
Job Type: Permanent
Job Sector: Health, Medicine
Region: London
Location: Matlock
Salary Description: Competitive Salary + practice performance bonus scheme
Posted: 18/09/2025
Recruiter: Rodericks Dental
Job Ref: rodericks/TP/Daleroad/Receptionist/7335
Job Views: 2
Role
Receptionist at Dale Road Dental Practice. Hours: 24 hours per week. Benefits: tiered salary based on experience and skills; retail discounts and deals through our easy-to-use app; annual leave that increases with length of service; extra day of annual leave for your birthday; comprehensive training (including online and in person courses); refer a friend scheme.
Overview of duties
* You are the first point of contact for every customer, welcoming them, understanding how they are feeling, and ensuring a great experience. You will know that first impressions count.
* You will work side by side with every team member and build trust through efficiency, accuracy, and people skills. You will be a great communicator, able to talk clearly and calmly with patients in person and over the phone.
* You will handle any concerns and queries regarding treatments on offer, including pricing and follow ups.
Key responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and ensuring time is used efficiently
* Working with the team to understand the full range of NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within a specified timescale
* Taking payments and pursuing outstanding patient debt
* Liaising with dental laboratories, supply companies and other organisations
Key skills and experience
* Ability to build rapport and maintain a high level of customer service
* Passion to build knowledge of treatment options within the dental sector
* Driven to contribute to the practice’s success by seizing opportunities
* Ability to follow processes and work in a structured, organized way
* Comfortable working toward practice KPIs (call answer rate, data capture, rebooking)
* IT skills and ability to learn SOE software
* Positive, resilient, and composed under pressure
* Strong attention to detail
* Excellent teamwork
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals through the app
* Annual leave increases with length of service
* Birthday leave
* Comprehensive training (online and in-person)
* Refer a friend scheme
Contact Details
Rodericks Dental
Tel: 000 000 0000
Contact: Bethany Phillips
Email: VP1C9DF11E.567@vacancyposter.com
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