Senior Customer Consultant - Blackwood (12m FTC)
BELONG Theres no place like Principality
At Principality, belonging isnt just a value its how we show up for each other and our members every day.
Our branches are at the heart of our communities. Theyre where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network?
This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:
1. In-branch, people-focused work This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
2. Strong team connection Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
3. An inclusive and supportive cultureWere proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in ), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
4. Purpose-led customer service Our continued success at the Fairer Finance Awards, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
5. Wellbeing and development support Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community.
When it comes to belonging, there truly is no place like Principality and our branches are where that belonging comes to life every day.
Looking to build a meaningful career even if youre new to the financial services? Weve got you covered.
AtPrincipality Building Society, we believe great people come from all backgrounds. Thats why were looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. Well provide full training and support to help you succeed.
As a Senior Customer Consultant, youll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
As a Senior Customer Consultant you will:
6. Welcome and support customers in finding the right financial solutions.
7. Deliver outstanding service that builds trust and long-term relationships.
8. Mentor and support a team of Customer Consultants, helping them grow and develop.
9. Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
10. Supporting customers over the phone and through our digital channels.
11. Ensuring the smooth running of daily branch operations in line with policy and procedures.
12. Staying up to date with internal policies and regulatory requirements.
13. Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What were looking for:
14. A natural people person with strong communication skills.
15. Comfortable working in a fast-paced, customer focused environment.
16. Ability to deliver outstanding customer service, either face-to-face or over the phone.
17. A proactive attitude and willingness to learn and grow in the role.
What we offer:
18. Full training no financial background needed.
19. Supportive team environment where your encouraged to thrive.
20. A career with a real purpose and impact.
Ready to start your journey with uS?
Apply now and lets build your future together.
We reserve the right to close this vacancy early should we receive a high volume of applications.
If you have any questions in relation to this role, please contact the recruitment team at
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belongingNigel Taylor, Head of Brand, Impact & Communication. But dont just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
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