Sales Operations Administrator
Providing operational support to the Sales team in dealing with all new and existing agents across all the Barbon agents to retain and grow the customer base.
To represent Let Alliance and HomeLet as the leader of lettings and to ensure all customers feel valued by the team consistently delivering a high level of service to agreed service levels.
Provide support to Key agent groups and the GAM agent segment by owning and completing phone, training and email activities.
Provides support in the retention of the Barbon agent base by following the agent retention process and completing relevant activities to retain the agent base.
Completion of required of any Sales tasks and activities that supports the wider sales team in all sales activities.
Providing initial support to telephone/online new agent enquires and follows the new agent on boarding process by following the third party engagement process for all new agents ensuring a smooth transition into the Barbon group in accordance with FCA requirements and internal policies and procedures.
Complete monitoring activities by following internal policies and procedures.
Manage incoming enquiries via both telephone and email channels for new and existing agents.
Manage and own all incoming enquiries via both telephone and email channels for all existing Key and GAM agents across the group.
Work closely with all roles within the Sales team and conduct ad-hoc sales activity where agreed by your line Manager.
Take responsibility for customer contact strategy, retention, engagement and loyalty within the Key and GAM agent segments across the group.
Provide information & training on none and FCA regulated insurance products in a non-advised manner to enable customers to reach informed decisions to purchase.
Manage the retention and monitoring of agent retention across the sales team by completing all required retention activity ensuring customer losses are kept to a minimum and identified agents at risk are escalated accordingly.
Process agent pricing deals via the Salesforce system – Ensuring full audit trial is evidenced.
Support the business in performing their first line duties and participate actively as a member of the team, maintaining a strong assurance culture following appropriate procedures to monitor and control risk and to ensure compliance with all relevant policies and regulations.
Ensure agent monitoring inbox is monitored and responded to in accordance with SLA.
Perform required due diligence for all Barbon agents, both at the initial set up and on an ongoing basis, within the guidelines specified by policy and regulation, ensuring that service levels are adhered to.
Ensure that any breaches identified for agents or within the Barbon sales teams are raised correctly and dealt with through to satisfactory closure.
To report immediately all risks identified within the team, all incidents/breaches/loss events and near miss reports of which they become aware and any significant issues of irreconcilable dispute with the line management.
Operate compliantly with relevant FCA regulations and procedures.
Take ownership of Complaints and grumbles – investigating and resolving queries and issues raised whilst driving change.
Provide accurate and effective records of customer interaction demonstrating a clear and consistent approach whilst supporting a robust audit trail and updating of the Salesforce CRM system.
To demonstrate detailed knowledge of current market conditions and competitors in the lettings industry to support business strategies.
As well as a competitive salary we also offer the following benefits
Annual option to buy additional holidays
Death in service benefit x4 salary
Company pension scheme
Enhanced maternity & paternity leave
Benefits portal offering discounts on technology & Electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
We offer employee welfare benefits- financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
Volunteering day
Free Parking
#HP
REF-(Apply online only)