About Urban
Urban is an offline marketing company based in Birmingham, near the Mailbox. We partner with leading UK brands across sectors including telecommunications, energy, and charities—helping them scale efficiently while delivering high-quality, face-to-face customer experiences.
About the Role
We are currently recruiting for a Junior Operations Management Trainee at entry level to support business operations, fill bottlenecks, and improve overall KPIs.
This opportunity is ideal for individuals looking to build a long-term career in business, with a focus on operational efficiency, customer engagement, and management development.
No prior experience is required. Full training and ongoing mentorship are provided, with a clear pathway into leadership and management responsibilities.
Key Responsibilities
* Support the coordination of daily operations and campaign activity
* Contribute to KPI performance and assist with ongoing improvements
* Participate in a structured training programme focused on communication, leadership, and business development
* Take initiative in team sessions focused on improving performance metrics
* Attend networking events and industry conferences
* Represent leading UK brands in professional, face-to-face customer interactions
* Assist with campaign planning and execution
Skills & Requirements
* Strong organisation and time management skills
* Student mentality and willingness to learn
* Positive attitude and strong work ethic
* Discipline and self-motivation
* Interest in developing business acumen
* Strong communication and interpersonal skills
* Ambitious and growth-oriented mindset
Experience
No prior experience required — full training provided.
What We Offer
* Comprehensive training and onboarding programme
* Full-time, permanent position
* Supportive, growth-focused environment
* Ongoing mentoring and development
* Performance-based progression opportunities
* Uncapped earning potential with incentives
* Merit-based progression (non-seniority environment)