5 Months Fixed Term Contract Full Time (37 hours per week) Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services. About the role As a vital member of the Repairs & Scheduling team, you’ll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents. Key Responsibilities * Schedule and dispatch repair technicians based on availability, location, and skill set * Monitor job progress and proactively adjust schedules to accommodate emergencies or delays * Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts * Support performance reporting and rota planning to optimize team efficiency * Ensure accurate system updates across CRM and Total Mobile platforms * Track resource usage and ensure materials are allocated effectively What we’re looking for * Experience in repairs, maintenance, or social housing environments * Experience using scheduling or CRM systems (Total Mobile experience is a plus) * Strong IT literacy, particularly with Word, Excel, and scheduling systems * Ability to work under pressure and adapt to changing priorities * A proactive mindset with attention to detail A Business Administration qualification (NVQ or equivalent) would be beneficial. Why join GCH? At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration. We offer: ✅ Competitive salary and pension ✅ Generous holiday allowance ✅ Learning and development opportunities ✅ A friendly and inclusive working culture Closing Date: 26th November 2025. Be part of a team that keeps Gloucester’s homes safe, efficient, and well-maintained. Apply today and help us deliver outstanding service to our residents! Our Culture At GCH, how we do things matters. We live our BeTheDifference framework every day — We Adapt, We Inspire, We Own It, and We Care. If you’re someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, we’d love to hear from you. Ready to be the difference? Apply today and help us deliver safe, compliant homes that make a real impact. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date