Role: Housing Support Officer
Location: Birmingham
Contract Type: Temporary - potential to become permanent
Hours: Full-time, 37 hours per week
Pay Rate: 16 umbrella and 12.540 PAYE
Driving Requirement: Must hold a full UK driving licence and have access to a vehicle
Role Overview - Housing Support Officer
Lewisham Council is seeking a proactive and community-focused Housing Support Officer to assist residents by collecting, verifying, and processing key housing paperwork. The role plays a vital part in ensuring Arabic-speaking tenants receive clear, compassionate communication and practical assistance when accessing housing services.
Key Responsibilities:
Collect and process housing paperwork and verification documents.
Support Arabic-speaking clients with translations and housing guidance.
Conduct home visits and liaise with vulnerable tenants.
Maintain accurate digital and paper-based records.
Collaborate with Housing Officers and Case Managers to ensure compliance.
Essential Requirements:
Fluent in Arabic and English (verbal and written).
Previous housing, support, or community experience.
Excellent interpersonal and organisational skills.
Full UK driving licence and access to a car