Resident liaison officer

Resident Liaison Officer -Enfield- Internal Planned Maintenance

Salary: Up to £32K + package

Location: Enfield, North London Properties Around London (M25)

Job Type: Permanent

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal planned maintenance team in the properties around London (M25). This role focuses on internal projects and involves working in occupied properties and offices.

Key Responsibilities:

• Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
• Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
• Relationship Building: Develop strong, trusting relationships with tenants and contra...