Job description
About you:
We're looking for an individual passionate about wellbeing and hospitality, dedicated to generous customer care, with outstanding sense of aesthetic and high attention to detail. Someone who enjoys dynamic and fast-paced environment and being on the move behind the scenes, for the purpose of delivering relaxing and peaceful experience for others. You will be a driven, ambitious and independent team-player, with positive and welcoming personality and ability to build friendly relationships with colleagues and guests.
About the role:
Are you passionate about wellness and relaxation? Do you thrive in a dynamic and customer-focused environment? If so, we have the perfect opportunity for you!
We're seeking a skilled and passionate Spa Welcome Host to join our team full-time (37 hours per week) at the stunning St Sidwell's Point in Exeter. As part of Exeter Leisure, you'll have the chance to showcase your talents in our cutting-edge Leisure Hub.
Working alongside our dedicated team, you'll play a crucial role in delivering an outstanding spa journey for every guest. This is your opportunity to make a real difference in people's lives, helping them find balance and tranquillity in our modern oasis.
Spa Welcome Host role responsibilities:
* Take charge of daily spa operation, recognise and prioritise tasks, act as the main point of communication for guests, team and management, to ensure smooth spa performance
* Consistently assist each guest in every step of their spa journey, deliver high standard of hospitality and customer care [phone, email, face to face]
* Book spa treatment reservations in the most efficient and accommodating way, with adequate knowledge and understanding of spa services
* Ensure the optimal level of standards in all spa facilities at all times – adapt the regular routine checks to make sure that thermal facilities, outdoor terrace, spa lounge and changing rooms are always clean and presentable and meet high visual aesthetic expectations.
About the team:
It is our passion to make a real difference in people's lives, helping them find balance and tranquillity here at The Spa at St Sidwell’s Point.
Every day we go extra mile to deliver the most memorable experience to all our guests – both those who seek an unique indulgence from time to time, as well as our regular friendly members, who include our spa in their everyday routine. With holistic approach to wellbeing of body and mind, we work with natural and sustainable GAIA Skincare, that uncovers the finest ingredients & global techniques and in its experiences, reaches far beyond treatment menu and product range.
Each employee plays a crucial part in delivering this outstanding experience at The Spa and we seek passionate and like-minded individuals to join our team.