Operations Manager – Tennis & Sports Facilities
South Kensington, London
£36,500 + excellent benefits
We have an exceptional opportunity to work at an iconic sporting venue in South Kensington where the facilities include multiple outdoor tennis courts, a padel court, lawn bowls, floodlit astro pitch, netball court and table tennis.
You would be working for a larger charitable trust who prioritise the health and wellbeing of their employees as well as the community they serve. They invest in the development of their teams to facilitate professional growth and advancement opportunities, so this is a great working environment to be in.
As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business. The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.
Key responsibilities:
* Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed.
* Work with the General Manager to review and enhance all programming to reflect the needs of the whole community.
* Lead and develop a team of Recreation Assistants and front-line staff.
* Day to day management of the centre, typically working opposite shifts to the GM.
* Lead responsibility for health and safety when on shift.
* Rota management and ensuring effective staffing for key events and competitions.
* Address and resolve customer complaints in person and on email.
We are ideally looking for a candidate who has:
* Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
* Experience in tennis/sports and/or kids activity programming.
* Excellent interpersonal and organisational skills.
* The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.
For more information, please click apply and we will be in touch promptly if you have the right level of experience.