Description IT Service Desk - analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location - Crawley Court, Winchester. Role is hybrid between home working and office ( 2-3 days per week in the office ) Total Package Upto £31,000 base salary Training and Development Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering 6% pension contribution Private Medical 25 days annual leave Life insurance Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Key Responsibilities: 1 week in 4 includes a full week of on call Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more Deliver first class customer service across all communication touch points Ensure service records are kept up to date and are accurate Complete tasks under Service Request Management Maintain and create necessary IT documentation Provide continual improvement activity ideas Qualifications: ITIL Foundation handy but not essential We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward. Connection. Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way. LI-KM1