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Customer Services Co-ordinator
Location: Corby, Northants
Type: Full-time
Salary: £30-35k + Benefits
Our client is seeking an experienced Senior Customer Services Co-ordinator to join their well-established Administration Team. In this front-line role, you'll support the Office Manager and Department Heads while acting as the key point of contact for our customers, suppliers, and visitors. This is a great opportunity to be part of a collaborative team in a thriving international business.
Why Join Us?
You'll become part of a globally respected company that supplies a broad range of products and services to the automation industry across multiple sectors throughout the UK. Within our clients UK subsidiary, you'll work in a supportive, close-knit team that's vital to the smooth operation of the business.
What You'll Be Doing
You'll deliver outstanding service to customers, supporting the full order-to-delivery cycle. Your responsibilities will include:
* Acting as a knowledgeable, professional point of contact for customer queries.
* Managing customer orders, pricing, deliveries, and stock levels.
* Building and maintaining strong relationships with key clients.
* Handling order processing through our Accounting System and maintaining accurate records.
* Liaising with internal teams across sales, logistics, warehouse, and finance to resolve customer service issues.
* Supporting reporting needs for the Financial Controller and Sales Teams.
In addition, you'll be part of a structured Development Programme designed to help you gain skills in areas such as sales and purchase ledger, credit control, and general admin tasks—with full training provided.
Key Responsibilities
* Supporting Sales Teams with quotations, customer orders, and incoming shipments.
* Setting and maintaining product pricing, considering exchange rates and dual currencies.
* Updating customer discount structures and generating price lists.
* Managing customer queries related to pricing, availability, order status, delivery, PODs, imports, and more.
* Collaborating with Credit Control on account setup and management.
* Assisting the warehouse team with order dispatches and providing holiday/sickness cover.
* Handling after-sales processes including returns, repairs, and warranties.
* Monitoring stock levels and performing regular stock checks.
* Completing Supplier Questionnaires, NDAs, and managing customer portals.
* Assisting external auditors with order process and inventory documentation.
About You
We're looking for someone who is confident, reliable, and has a solid administrative background in a busy office environment.
You'll Ideally Have
* GCSEs in Maths and English (or equivalent).
* Qualifications or experience in administration, customer service, or basic accounting.
* Strong Microsoft Office skills (particularly Word, Excel, Outlook).
* Experience using accounting systems (SAP preferred but training provided).
* Familiarity with CRM/customer databases (training provided).
* Working knowledge of customs, VAT & excise rules.
* Excellent communication and interpersonal skills.
* Strong organisation, time management, and accuracy.
* A proactive, solution-oriented mindset.
* The ability to handle confidential information and business correspondence.
* Experience in sales order processing, admin, and/or logistics coordination.
What We Offer
* Competitive salary reflecting your skills and experience.
* Company bonus scheme recognising team and individual contributions.
* 26 days annual leave + bank holidays, with the option to buy more.
* 7% contributory stakeholder pension scheme.
* Non-contributory health cash plan for you and your dependants.
* Life insurance at 4x your annual salary.
* Ongoing professional training and development opportunities.
Ready to Apply?
If you're an experienced administrator with a proactive attitude and a customer-first approach, we'd love to hear from you. Apply now and take the next step in your career with a company that truly values your contribution.
INDKTT
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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