Our client within Financial Service is looking for a Customer Support Advisor to join their Customer Support Team.
What you’ll be doing
* You’ll provide a first-class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
* Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
* Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements.
* Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets.
What we’re looking for:
* Track record of exceeding KPI Targets
* Ability to embrace change and adapt to new ideas/environments
* Proficient with Microsoft Word, Excel and other Computer Systems
* High levels of accuracy/attention to detail
What’s on offer
* Flexible Working
* 25 days holiday (Plus Bank Holidays)
* Pension Scheme
* Wellness Plan
* Regular Social Events
If you are interested in this position please apply via Linkedin!