Job Description
Join our dynamic team as a Front Office Multi-Skilled Day and Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.
* Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
* Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
* Respond promptly and courteously to guest inquiries and requests throughout their stay
* Handle phone calls professionally, providing information about hotel services and local attractions
* Accurately process payments and maintain financial records
* Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
* Collaborate with other departments to ensure seamless guest experiences
* Address and resolve guest concerns in a timely and empathetic manner
* Maintain an organized and tidy front desk area
* Adapt to changing priorities and manage multiple tasks in a fast-paced environment
* Ensure compliance with hotel policies and safety procedures
* Able to work Night and Day shifts
* Zero hours
Qualifications
* Proven customer service experience, preferably in the hospitality industry
* Fluency in English with excellent verbal and written communication skills
* Prior experience with OPERA cloud property management system is highly desirable
* Strong multitasking abilities and efficient time management skills
* Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
* Proficiency in basic computer applications and ability to learn new software quickly
* Flexible attitude with willingness to work various shifts, including weekends and holidays
* Problem-solving skills with the ability to make decisions in a fast-paced environment
* Professional appearance and positive, enthusiastic attitude
Additional Information
We are looking for someone to work night and days shifts